1. Information We Collect

Depending on how you interact with La Vie Spa, we may collect the following categories of information:

Contact Information

We may collect your name, email address, telephone number, mailing address, and other contact information when you contact us, submit a website form, schedule an appointment, subscribe to communications, or otherwise communicate with us.

Appointment and Booking Information

When you schedule or manage an appointment, we may collect information necessary to coordinate your visit, including your name, contact information, appointment history, service selections, scheduling preferences, and related information.

La Vie Spa currently uses MangoMint as its appointment scheduling and client management platform.

Consultation and Treatment Information

When you receive a consultation or treatment, we may collect information reasonably necessary to evaluate treatment suitability and provide services safely and appropriately. Depending on the service, this may include health history, medications, allergies, skin type, treatment history, contraindications, treatment preferences, consent information, photographs when applicable, and other treatment-related information.

Please provide complete and accurate information when requested, as certain information may be relevant to determining whether a treatment is appropriate for you.

Payment and Transaction Information

When you purchase services, products, packages, or gift cards, payment information may be processed through third-party payment providers. La Vie Spa currently uses Stripe in connection with MangoMint and also uses Clover for certain payment transactions.

Payment card information is processed by the applicable payment provider. La Vie Spa does not intend to store complete payment card numbers directly on its website.

Website and Device Information

When you visit our website, certain information may be collected automatically, including information about your browser, device, network, IP address, referring pages, pages visited, interactions with the website, and similar website usage information.

2. How We Use Your Information

We may use personal information to:

• Schedule, confirm, modify, and manage appointments;

• Provide consultations and aesthetic services;

• Evaluate treatment suitability and personalize treatment plans;

• Maintain client and treatment records;

• Process payments and transactions;

• Respond to questions, requests, and inquiries;

• Provide customer service and administrative communications;

• Send appointment confirmations, reminders, scheduling updates, aftercare information, and other service-related communications;

• Send marketing or promotional communications when permitted and, where required, with appropriate consent;

• Operate, maintain, analyze, secure, and improve our website and services;

• Detect or prevent fraud, misuse, security incidents, or other potentially harmful activity;

• Maintain appropriate business and financial records;

• Comply with applicable legal, regulatory, licensing, and professional obligations; and

• Protect the rights, safety, property, and legitimate interests of La Vie Spa, our clients, and others.

3. Appointment and Service Communications

If you schedule an appointment or receive services from La Vie Spa, we may contact you regarding your appointment or client relationship.

These communications may include appointment confirmations, reminders, schedule changes, follow-up communications, aftercare information, and other service-related messages.

These operational communications are separate from promotional or marketing communications.

4. Marketing Communications

From time to time, La Vie Spa may offer clients and other interested individuals the opportunity to receive information about services, promotions, events, educational content, or other updates by email or text message.

Where consent is required, we will seek the appropriate consent before sending such communications.

You may opt out of promotional emails by following the unsubscribe instructions included in the message. Where promotional text messaging is offered, applicable messages will include or otherwise provide appropriate opt-out instructions.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications that are reasonably necessary in connection with appointments, transactions, services, safety, or your existing client relationship.

5. Cookies, Analytics, and Website Technologies

Our website is hosted through Squarespace and may use cookies and similar technologies to operate properly, remember preferences, understand website activity, improve performance, and help us understand how visitors interact with our website.

Some cookies are necessary for the website to function. Other cookies, including certain analytics or performance cookies, may be controlled through the cookie preferences available on our website.

We may use Squarespace Analytics and Google Analytics to better understand website traffic and usage. Depending on your browser, device, settings, and cookie choices, these technologies may collect information such as:

• Browser, network, and device information;

• IP address;

• Referring website or page;

• Pages viewed;

• Website interactions;

• Approximate location derived from technical information;

• Dates, times, and duration of visits; and

• Other website usage information.

Google Analytics is provided by Google and may collect and process information according to Google’s own privacy practices.

Where available, you may use our website’s cookie controls to accept, decline, or manage non-essential cookies. You may also be able to control cookies through your browser settings. Disabling certain technologies may affect some website functionality or the accuracy of analytics.

6. How We Share Information

La Vie Spa does not sell your personal information.

We may share personal information with trusted service providers when reasonably necessary to operate our business, provide our services, process transactions, manage appointments, maintain our website, analyze website performance, or communicate with you.

These service providers may include:

• Website hosting and functionality providers, including Squarespace;

• Appointment scheduling and client management providers, including MangoMint;

• Payment processors, including Stripe and Clover;

• Website analytics providers, including Google Analytics;

• Email, telecommunications, or messaging service providers;

• Technology, security, and business operations providers; and

• Professional, accounting, legal, regulatory, or compliance service providers when appropriate.

These providers may process information on our behalf or in connection with the services they provide, subject to their own privacy practices, contractual obligations, and applicable law.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory or licensing requirements; respond to lawful government requests; investigate or prevent fraud or security incidents; or protect the rights, property, health, or safety of La Vie Spa, our clients, or others.

If La Vie Spa is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction as permitted by applicable law.

7. Data Security

La Vie Spa takes reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, acquisition, use, alteration, disclosure, or destruction.

We also rely on established third-party service providers for certain website, scheduling, payment, and technology functions.

However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted to or maintained by us.

If we become aware of a security incident involving personal information, we will evaluate and respond to the incident in accordance with applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate treatment and business records, resolving disputes, enforcing agreements, and satisfying legal, regulatory, tax, accounting, licensing, or other legitimate requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Minors’ Privacy

Our website is intended for a general audience and is not directed specifically to children.

We do not knowingly collect personal information online directly from individuals under the age of 16 without the involvement and appropriate consent of a parent or legal guardian.

Certain La Vie Spa services may be available to minors age 16 or older with the written consent and involvement of a parent or legal guardian, subject to treatment eligibility, La Vie Spa policies, and applicable law.

Information collected in connection with a minor’s consultation, appointment, or treatment will be handled in accordance with our applicable consent procedures, privacy practices, and legal obligations.

If you are a parent or legal guardian and believe that a minor has provided personal information to us inappropriately, please contact us using the information below.

10. Your Privacy Choices

Depending on the circumstances and applicable law, you may contact us to:

• Ask questions about personal information we maintain about you;

• Request that inaccurate contact information be corrected;

• Request deletion of certain personal information where appropriate and legally permissible;

• Opt out of promotional communications; or

• Ask questions about our privacy practices.

Certain information may need to be retained despite a deletion request when necessary to comply with legal, regulatory, licensing, financial, recordkeeping, safety, or other legitimate obligations.

We may take reasonable steps to verify your identity before fulfilling certain privacy-related requests.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, social media services, payment services, or other external resources.

When you leave our website or interact directly with a third-party service, that third party’s privacy practices and terms may apply. La Vie Spa is not responsible for the privacy practices, security, or content of websites or services that we do not control.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by other appropriate means when warranted.

Your continued use of our website following an updated Privacy Policy is subject to the policy then in effect.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information you have provided to La Vie Spa, please contact us:

La Vie Spa, Inc.
d/b/a La Vie Spa Gardens
8645 North Military Trail, Suite 514
Palm Beach Gardens, Florida 33410

Phone: (561) 429-3958
Email: admin@laviespagardens.com